Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of your privacy. This is why we are committed to respecting the confidentiality of the personal information we collect from you, whether it be via the internet, or in-clinic.
We collect the following personal information:
The personal information we collect is gathered by the completion of forms and the communication established between you and our website. We also use, as described in the following section, cookies and/or log files to collect information about you.
We gather certain information through log files and cookies. The information collected is mainly:
The use of this technology allows us to:
We offer you the right of opposition and withdrawal regarding your personal information.
The right of opposition is defined as the possibility offered to internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.
The right of withdrawal is defined to be the possibility offered to internet users to request that their personal information no longer appear, for example, in a distribution list.
To exercise these rights, you can contact us :
Access to your personal information is restricted to people who are part of our organization including the reception, IT, therapists and customer service teams of our service providers (Clinic Master, Medexa, Zoom, Croo , Wyze, Google Workspace, Simple Survey, our website). We recognize the right to access and rectify to the people who desire to consult, modify or delete their personal information.
The exercise of these rights can be accomplished at:
This information is essential for your treatments. By having all the important details about your health, the therapist is able to provide you with a more concise treatment. The other information requested is used to carry out adequate administrative work. Therapists must produce written work after each consultation. You may access these materials upon request. To avoid compromising your privacy, your personal information will remain strictly confidential, and will be protected so that no individual outside the organization can have access to it except when required by law.
Documents containing your personal information are kept in a secure environment for a period of 5 years after which they are destroyed. The digital versions of this information remain in the computerized system. The people who work for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we have put in place the following measures:
We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovation to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a risk involved when using the internet to transmit personal information.
Conformément à la loi modernisant le cadre législatif concernant la protection des renseignements personnels, notre personne responsable de la protection des renseignements personnels est:
Kalem Kachur
kalem@physiosa.ca
If you have any questions or complaints, do not hesitate to contact them using the email above.
